Privacy Policy

 

Effective Date: July 31, 2026

Entity: St Andrews Beach Padel Club

Location: St Andrews Beach Recreational Club (99 Bass Meadows Blvd, St Andrews Beach VIC 3941, Australia)

1. Introduction

At St Andrews Beach Padel Club (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, book courts, register for memberships, or interact with our services.

We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We collect personal information necessary to provide our services, manage bookings, and communicate with you. The types of information we may collect include:

  • Personal Identifiers: Name, email address, phone number, and residential/postal address.

  • Booking & Account Details: Court reservation history, event/league registrations, and account login details.

  • Payment Data: Payment transactions processed securely via our third-party booking and payment provider (we do not store full credit card details on our local systems).

  • Technical & Usage Data: IP address, browser type, device information, and website interaction data collected via cookies and analytics tools.

  • CCTV & On-Site Media: Video footage captured by security cameras on-site at the St Andrews Beach Recreational Club for safety and security purposes.

 

3. How We Collect Information

We collect personal information directly from you when you:

  • Register an account or book a court through our website or affiliated booking app.

  • Sign up for our newsletter, promotions, or social events.

  • Contact us via phone, email, or contact form with an inquiry.

  • Interact with our social media pages or participate in club competitions/tournaments.

 

4. How We Use Your Information

We use your personal information to deliver a seamless Padel experience. Primary purposes include:

  • Service Delivery: Managing court bookings, processing payments, and organizing events, social leagues, or coaching.

  • Customer Communication: Sending booking confirmations, court updates, weather cancellations, or responding to customer service inquiries.

  • Marketing & Updates: Providing newsletters, special offers, and announcements (you can opt out at any time).

  • Safety & Security: Ensuring player safety, preventing unauthorized entry, and maintaining site security at the venue.

  • Legal Compliance: Complying with relevant laws, legal processes, and health/safety regulations.

 

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties to facilitate our services, including:

  • Technology & Booking Platforms: Third-party court management systems, app providers, and secure payment gateways (e.g., Stripe, Matchi, Playtomic, or similar platforms).

  • Facility Operations: The St Andrews Beach Recreational Club for facility management and security coordination.

  • Professional Advisors & Authorities: Legal, financial, or regulatory authorities where required by Australian law.

 

6. Data Security & Storage

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, modification, or disclosure. Online transaction and personal data are encrypted through secure socket layer (SSL) technology.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure.

7. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and tailor content. You can manage or disable cookies through your web browser settings, though doing so may affect certain website features.

8. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To request access or update your information, please contact us using the details provided below.

9. Direct Marketing & Opt-Out

If you receive promotional communications from us, you may opt out at any time by clicking the “Unsubscribe” link at the bottom of our emails or contacting us directly.

10. Third-Party Links

Our website may contain links to external sites (such as local tourism sites, partners, or social media platforms). We are not responsible for the privacy practices or content of these external websites.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updated versions will be published on our website with the revised “Effective Date.”

12. Contact Us & Complaints

If you have questions, concerns, or a complaint regarding how we handle your personal information, please contact us at:

  • St Andrews Beach Padel Club

  • Address: St Andrews Beach Recreational Club, 99 Bass Meadows Blvd, St Andrews Beach VIC 3941, Australia

  • Email: standrewsbeachpadelclub@gmail.com

If you are unsatisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.